Sample Ielts Academic Task 1 - The Chart and the table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.

The Chart and the table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.

Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

Sample ielts Acadeimic Writing Task 1

The given bar chart and table illustrate changes in the satisfaction level of airlines passengers in terms of various components in years 1999, 2000 and 2007.

The percentage of contended passengers in the quoted period registered an uninterrupted rise from 65% in 1999 to 72% in 2007 though the rise was drastic between 1999 and 2000, from 65% to 69%.

As far as various aspects of air travel was concerned, there was a rise in percentage of travelers who were happy with courtesy of flight attendants, touching 92% from 88% in corresponding period, and ticket pricing, significantly rising from 45% to 65%.

Almost similarly, a great percentage of people remained satisfied with the schedules of flights, rose from 75 to 79.   

A new component of air travel was also surveyed about in 2007, seat comfort, and 42% felt happy with this aspect.

However, in terms of services of check-in gate staff, lesser satisfaction levels were registered in 2007 in comparison to 2000, from 89 to 88%.